1. Introduction
Klardager AB (“Klardager”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This PrivacyPolicy explains how we collect, use, store, and protect personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Swedish law.
2. Who We Are
Klardager AB is a Swedish consultancy firm, helping European customer service organisations navigate AI transformation. Our registered office is located in Sweden. For any privacy-related questions, please contact:
privacy@klardager.com
3. What Data We Collect
We may collect and process the following types of personaldata:
- Contact details (name, email address, phonenumber)
- Company information (organisation name,role/title)
- Communication history (emails, meeting notes,survey responses)
- Website usage data (IP address, browser type,pages visited)
- Audit-related data (if you engage with our AIaudit service)
4. How We Use Your Data
We use personal data to:
- Deliver and improve our services
- Communicate with you about projects, events, andupdates
- Conduct audits and assessments
- Comply with legal obligations
- Analyse usage trends and improve user experience
5. Legal Basis for Processing
We process personal data based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate interests (e.g. improving services,marketing to existing clients)
6. Data Sharing and Transfers
We do not sell your data. We may share it with trusted service providers (e.g. Microsoft 365, analytics platforms) under strict dataprocessing agreements. Data may be transferred outside the EU/EEA only with appropriate safeguards (e.g. Standard Contractual Clauses).
7. Your Rights
Under GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Data portability
- Withdraw consent at any time.
To exercise these rights, contact
privacy@klardager.com.
8. Data Retention
We retain personal data only as long as necessary for the purposes stated above, or as required by law.
9. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
10. Cookies
Our website may use cookies to enhance user experience. You can manage cookie preferences via your browser settings. For more details, see our
Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
